You want to delight your pet with delicious food and fun supplies as soon as possible! We always process orders swiftly. You can expect to receive yours within 2-5 business days. Because we make every effort to ship products quickly, we are unable to make any changes to your order once the shipping process begins.
Free Shipping
Items over $50 ship free to delivery addresses within the contiguous United States. We do not ship to Hawaii, Alaska, Puerto Rico, PO Boxes and APO/FPO/DPO.
Flat-Rate Shipping
Orders under $50 ship for just $4.99 to delivery addresses within the contiguous United States. We do not ship to Hawaii, Alaska, Puerto Rico, PO Boxes and APO/FPO/DPO.
Tracking Your Order
A shipping confirmation with your tracking number will be sent to the email address provided at the time the order is shipped. Please track your shipment as we are not responsible for lost or stolen packages.
Out-of-Stock Items
If an item is out of stock, you will be contacted as soon as possible. You will receive all remaining available items from your order.
Details
Most orders take up to 1-2 business days to process. During promotional or holiday periods, orders may take a bit longer to process.
Orders ship Monday through Friday excluding holidays. The shipping cut-off time is 1 p.m. local time. Orders placed after 1 p.m. local time will be processed the next business day. All shipping dates are pending credit-card verification for in-stock merchandise. Please allow 1-2 business days for your order to process before it is shipped.
Weight and Shipping
If a package weighs more than 70 pounds, items may be split into two or more boxes and shipped separately. You may receive multiple tracking orders. An item of more than 70 pounds that cannot be split into multiple boxes will be shipped via FedEx Ground and may take additional time - up to 5-7 days - to reach you.
Returns
Neighborhood Pet Products come with a customer satisfaction guarantee. If the product is incorrect or unsatisfactory, returns may be made within 30 days of purchase. Please contact our customer service team by phone or email: 855-468-5887 | support@neighborhoodpetproducts.com. Refunds generally take 48-72 hours from the time we receive the items at our warehouse.